Contact & Support
The EasyBooking support team is available 24/7 to help guests and hotel partners with any questions, issues, or disputes.
Include your booking reference
Contact Methods
Email Support
info@easybooking.live
For all inquiries, disputes, and support requests. Response within 24 hours.
Send an email →Availability
24/7
Support is available around the clock, including weekends and public holidays.
Languages
Urdu & English
Our support team can assist you in both Urdu (اردو) and English.
Platform
easybooking.live
Visit the main platform for bookings, hotel listings, and deals.
Visit the platform →Frequently Asked Questions
How do I cancel a booking?›
Email info@easybooking.live with your booking reference number. Cancellations are subject to the property's cancellation policy. See the Refund & Cancellation Policy for details.
My check-in was denied. What do I do?›
Contact support immediately at info@easybooking.live. Unjustified denial of a confirmed booking is a violation of our partner agreement. Provide your booking reference and details of what happened.
I haven't received my payout as a hotel partner.›
Check your Finance dashboard for payout status. Payouts take 3–7 business days after checkout. If delayed beyond this, email info@easybooking.live with your booking reference and bank details.
How do I report a fraudulent booking?›
Hotel partners can flag suspicious bookings in the portal. Guests can email support with the booking details. EasyBooking will investigate and take appropriate action.
Can I list a property that's not a hotel?›
Yes. EasyBooking accepts Glamps, Resorts, Farmhouses, and Guest Houses in addition to 3-star+ hotels. See the Hotel Partner Getting Started guide for full requirements.
I made a payment but my booking isn't confirmed.›
This can happen with bank transfers which take time to process. Email info@easybooking.live with your payment reference and booking details for immediate assistance.
How do I leave a review?›
After your stay is complete, you'll receive an invitation to review via email. Only verified stayed guests can submit reviews. See the Review Policy for details.
What is the commission rate for hotel partners?›
The standard commission is 15% on confirmed, completed bookings. There are no setup fees. See the Commission & Payout Policy for full details.
Quick Reference — Key Docs
| Topic | Link |
|---|---|
| How to book a property | How to Search & Book |
| Cancellation and refunds | Refund & Cancellation Policy |
| Check-in requirements | Check-In Guide |
| Payment methods | Payment Methods |
| Hotel partner getting started | Hotel Partner Overview |
| Commission structure | Commission & Payout Policy |
| Dispute a booking | Dispute Resolution |
| Terms & Conditions | Terms & Conditions |
Business Information
| Detail | Information |
|---|---|
| Platform | easybooking.live |
| Support Email | info@easybooking.live |
| Business City | Islamabad, Pakistan |
| Governing Law | Laws applicable in Pakistan |
| Support Hours | 24/7 |
| Languages | Urdu & English |