Standard Operating ProcedureFor hotel partners and guests
Guest Check-In SOP
This Standard Operating Procedure outlines the required check-in process for all EasyBooking-listed properties. Following this SOP ensures a smooth guest experience and protects both the property and the guest.
Required Guest Documents
At check-in, guests are required to present the following to property staff:
| Document | Purpose | Required? |
|---|---|---|
| CNIC or Passport | Identity verification and legal registration | Required for all adult guests |
| Booking Confirmation | Verify reservation and dates | Required |
| Payment Proof | Confirm payment for the booking | If requested by property |
Identity verification is mandatory
Properties may deny check-in if valid CNIC or Passport cannot be presented. This is both a platform policy and a legal requirement in many areas of Pakistan.
Step-by-Step Check-In Procedure
For Property Staff
- Greet the guest professionally and welcome them to the property.
- Request booking confirmation — ask for the booking reference number or email confirmation.
- Verify in the portal — look up the booking in the EasyBooking Hotel Partner Portal under Bookings. Confirm name, dates, and room type match.
- Collect valid ID— take a copy of the guest's CNIC or Passport as required by law.
- Complete guest registration— fill in the property's registration form with guest details (name, ID number, check-in date, contact).
- Update booking status — change the booking status to Checked In in the portal.
- Hand over the room key and provide property information (WiFi, breakfast times, emergency contact, etc.).
- Record any special requests noted in the booking and act on them promptly.
For Guests
- Arrive at or after the property's stated check-in time
- Present CNIC/Passport and booking confirmation
- Complete the guest registration form if required
- Receive room key and property briefing
- Report any room issues to staff immediately
When to Deny Check-In
Property staff must deny check-in and contact EasyBooking support in the following situations:
- Guest cannot provide valid CNIC or Passport
- Booking confirmation does not match portal records
- More guests arrive than are recorded in the booking
- Guest appears intoxicated or poses a safety risk
- Booking has been cancelled or is in dispute
Do not deny legitimate bookings
Denying check-in for confirmed, valid bookings without a legitimate reason is a serious policy violation and may result in listing suspension. Contact EasyBooking support before denying any confirmed guest.
Record Keeping
Properties should maintain records of:
- Guest registration forms for all checked-in guests
- Copies of IDs as required by local law
- Any incidents or issues that occurred during check-in
These records must be retained for the period required by applicable Pakistani law.
Emergency Contacts
EasyBooking support for check-in issues: info@easybooking.live