Review Policy

EasyBooking reviews are a trusted source of information for future travelers. Our policy ensures all reviews are genuine, fair, and from real guests.

Who Can Leave a Review?

Only verified stayed guests may submit a review on EasyBooking. This means you must have:

• Completed a booking through EasyBooking
• Checked in and completed the stay
• Been verified as the booking guest

Review Content Standards

EasyBooking requires all reviews to be honest, respectful, and factual. Reviews should reflect the actual experience of the stay.

Content We May Remove

EasyBooking may remove any review that contains:

• Abusive language — personal attacks or offensive remarks toward staff or other guests
• Threats — threatening language directed at property staff or management
• Hate speech — content targeting individuals or groups based on protected characteristics
• Blackmail or extortion demands — leveraging reviews to extract money or upgrades
• Spam or irrelevant content — promotional links, off-topic content
• False allegations — claims that cannot be supported by verifiable evidence

Review Moderation Process

1. Guest submits review after checkout
2. Review is automatically screened for policy violations
3. Borderline reviews are escalated to EasyBooking moderation team
4. Review is published if it meets policy standards
5. Property owner is notified of new reviews and can respond

Reporting a Review

If you are a property partner and believe a review violates our policy, you can report it through the portal or contact support at info@easybooking.live with:

• The booking reference number
• A clear explanation of why the review violates policy
• Any supporting evidence

Property Responses

Hotel partners can respond to guest reviews through the portal under Guests → Reviews. Responses should be:

• Professional and respectful in tone
• Factual and not dismissive of genuine concerns
• Helpful to future guests reading the exchange