Refund & Cancellation Policy

EasyBooking offers flexible cancellation options depending on the booking type chosen and the individual property's policies.

Booking Types

Flexible Bookings

Properties offering a flexiblecancellation policy allow guests to cancel free of charge before the property's specified cutoff time.

• Full refund if cancelled before cutoff
• Cutoff time shown on the booking page before payment
• Cancellations after cutoff may incur partial charges

Standard Bookings

Standard bookings may offer a partial refunddepending on when the cancellation is made and the property's specific policy.

• Partial refund amount and window disclosed at time of booking
• Policy varies by property — review before booking

Non-Refundable Bookings

Non-refundable rates are clearly labeled on the booking page before payment is completed. These bookings offer the lowest price in exchange for no cancellation flexibility.

No Show Policy

If a guest does not check in on the arrival date without prior notice:

• No refund is issued as a general rule
• Property may approve a refund at their discretion
• Exceptional circumstances (medical emergency, natural disaster) may be reviewed by EasyBooking support

Refund Timelines

Approved refunds are processed back to the original payment method. Timelines depend on the payment provider:

How to Request a Cancellation or Refund

1. Contact EasyBooking support at info@easybooking.live with your booking reference number.
2. State the reason for cancellation.
3. Support will verify your booking and the applicable cancellation policy.
4. If a refund is due, it will be processed to your original payment method.

Force Majeure Cancellations

In cases of natural disasters, government-imposed travel restrictions, or other force majeure events, EasyBooking may authorize refunds at its discretion, even for non-refundable bookings. See the Terms & Conditions for force majeure provisions.