Standard Operating ProcedureFor hotel partners
Host Operations SOP
This SOP outlines the daily operational standards expected of all EasyBooking host partners. Consistent adherence ensures guest satisfaction and protects your listing status.
Daily Operations Checklist
Room Readiness
- Ensure all booked rooms are cleaned and ready before check-in time
- Verify all amenities listed in the booking are functional and available
- Check room status in the portal Housekeeping section and mark rooms as Clean
- Conduct a final walkthrough of rooms due for check-in
Booking Monitoring
- Check the EasyBooking portal every morning for new or upcoming bookings
- Respond to booking alerts within 2 hours during business hours
- Update room availability daily to prevent double-booking
- Review the calendar view for the next 7–14 days to plan ahead
Guest Communication
- Confirm any special requests noted in bookings prior to guest arrival
- Provide guests with relevant property information (parking, WiFi, breakfast)
- Be reachable via the portal inbox or provided contact during guest stays
Room Standards
All rooms must meet the following baseline standards before guest check-in:
| Item | Standard |
|---|---|
| Cleanliness | Fully cleaned, vacuumed/swept, no dust or debris |
| Linen | Fresh, clean linen on all beds; extra set available |
| Bathroom | Clean toilet, sink, and shower; fresh towels provided |
| Amenities | All listed amenities in working order (WiFi, AC, TV, etc.) |
| Consumables | Soap, toilet paper, and any listed toiletries stocked |
| Safety | No safety hazards, smoke detectors functional |
Reporting Issues
Hosts should report the following to EasyBooking support immediately:
- Operational issues affecting confirmed bookings (power outage, water shortage)
- Safety incidents involving guests or staff
- Suspected fraudulent bookings
- Requests from guests for off-platform payments
- Complaints from guests that cannot be resolved directly
Never accept off-platform payments
All payments for EasyBooking bookings must be processed through the platform. Requesting or accepting direct payments to bypass EasyBooking is a violation of the Partner Agreement and will result in immediate listing suspension.
Staff Conduct Standards
All property staff interacting with guests must:
- Maintain professional, respectful behavior at all times
- Address guest complaints promptly and courteously
- Respect guest privacy — do not enter occupied rooms without permission
- Not engage in discriminatory behavior toward guests
- Not request or accept tips in a manner that pressures guests
Maintaining Listing Quality
To maintain a high-quality listing and positive ratings:
- Keep photos current — update when significant changes are made to the property
- Update amenities immediately if any become unavailable
- Respond to guest reviews professionally via the portal
- Regularly review your property's average rating in Analytics
- Address recurring complaints identified in reviews proactively
Seasonal Preparation
Before peak seasons (Eid, summer, winter holidays):
- Update availability and block out any unavailable dates
- Set seasonal pricing in the Availability section
- Ensure sufficient staff are scheduled for high-occupancy periods
- Stock up on consumables and essential supplies
- Create relevant deals or promotions to attract bookings
Use the portal to stay organized
The EasyBooking Hotel Partner Portal has all the tools you need: booking lists, calendar, housekeeping tasks, availability management, and analytics. Log in daily to stay on top of operations.
Contact for Operational Support
EasyBooking support: info@easybooking.live
Available 24/7 in Urdu and English.