Hotel Partner Terms & Contract

This document constitutes the legally binding agreement between the hotel or accommodation partner (referred to as "Partner" or "Hotel") and EasyBooking (referred to as "Platform" or "EasyBooking"). By completing onboarding and activating a listing, the Partner accepts all terms set out below.

1. Definitions

2. Eligibility & Onboarding

2.1 Who Can Apply

Any legally operating accommodation business in Pakistan may apply to list on the Platform, subject to meeting the minimum standards set out in Section 4. Accepted property types include:

• Hotels — 3-star equivalent and above with verified facilities
• Resorts — Full-service resort with a defined amenity package
• Guest Houses — Clean, professionally managed, with private rooms
• Farmhouses — Private farmhouse with minimum listed amenities
• Glamps — Unique outdoor stays with clearly defined on-site services

2.2 Onboarding Process

Partners must complete the following steps before going live:

1. Register a hotel owner account at hotels.easybooking.live
2. Complete the onboarding wizard (property details, room types, pricing, photos, bank account)
3. Submit the listing for EasyBooking review
4. Receive written approval from the EasyBooking partner team (within 48–72 hours)
5. Accept this agreement during the final onboarding step

2.3 Required Documentation

Partners must provide upon request:

• Valid CNIC of the property owner or authorized signatory
• Business registration certificate (if applicable)
• Hotel or tourism license issued by the relevant local authority
• Bank account details for payouts (in the name of the registered owner or business)

3. Listing Standards

3.1 Accuracy

• All property information must be truthful, current, and accurately represent the actual property
• Photos must be genuine, recent, and unaltered depictions of the actual property and rooms
• Amenity lists must only include facilities that are consistently available to guests
• Room capacity, bed configurations, and sizes must be accurately stated
• Partners must update the listing within 48 hours of any material change to facilities or pricing

3.2 Photos

• Minimum of 5 photos per property and 2 photos per room type
• Photos must be at least 1280 × 960 px resolution
• No stock photos, AI-generated images, or photos of other properties permitted
• EasyBooking may request re-submission of photos that do not meet standards

3.3 Pricing

• All prices must be displayed in Pakistani Rupees (PKR)
• Prices must be accurate and must not be artificially inflated on the platform
• Partners may set seasonal pricing, weekend rates, and promotional deals through the Portal
• EasyBooking does not control Partner pricing; however, we reserve the right to require corrections to obviously erroneous rates

4. Partner Obligations

4.1 Guest Service Standards

• Provide all amenities listed at the time of booking
• Maintain clean, safe, and habitable guest rooms and shared areas at all times
• Ensure all guest-facing staff behave professionally and respectfully
• Acknowledge guest messages through the Portal within 4 hours during business hours

4.2 Booking Management

• Honor all bookings confirmed through the Platform — cancellation by the Partner is a serious violation
• Keep room availability updated in real time through the Portal to prevent double-bookings
• Notify EasyBooking immediately if an operational issue (e.g., renovation, closure) affects a confirmed booking
• If Partner-initiated cancellation is unavoidable, the Partner must arrange alternative accommodation of equal or higher standard at no extra cost to the guest, or process a full refund

4.3 Check-In & Check-Out

• Follow the check-in and check-out procedures published in the Guest Check-In SOP
• Accept the booking confirmation (reference number) from the guest as proof of payment
• Record guest CNIC or passport details as required by local law
• Do not deny check-in to a guest with a confirmed and paid booking without written approval from EasyBooking

4.4 Legal Compliance

• Maintain all valid business, hotel, and tourism licenses required by local authorities
• Register guests as required by local and federal regulations
• Comply with applicable tax obligations (income tax, sales tax, etc.)
• Comply with Pakistan's data protection requirements regarding guest information

5. Commission & Payouts

5.1 Commission Rate

EasyBooking charges a platform commission of 15% on the total booking value (excluding any taxes applied at the property level) for each completed booking. Full details and worked examples are available in the Commission & Payout Policy.

5.2 Payout Schedule

5.3 Payout Method

• Payouts are made to the Partner's registered bank account (PKR only)
• The Partner is responsible for ensuring their bank details in the Portal are accurate
• EasyBooking is not liable for failed transfers caused by incorrect bank details
• Bank transfer fees (if any) are borne by the Partner

5.4 Deductions

The following may be deducted from a Partner's payout:

• Platform commission (15% of booking value)
• Refunds already processed where payout was advanced
• Compensation issued to guests for proven Partner failures (e.g., denied check-in)

6. Cancellations & Refunds

6.1 Guest-Initiated Cancellations

Guest refund eligibility is governed by the platform's Refund & Cancellation Policy. The Partner's own cancellation window (free cancellation period, if any) is configured in the Portal and displayed to guests at the time of booking.

6.2 Partner-Initiated Cancellations

If a Partner cancels a confirmed booking for any reason other than a verified force majeure event:

• The guest receives a full refund
• No payout is issued to the Partner for that booking
• A PKR 2,000 cancellation penalty per booking may be applied
• Repeated Partner-initiated cancellations (3 or more in 90 days) result in listing suspension

6.3 Force Majeure

Events including but not limited to floods, earthquakes, government-declared emergencies, or road closures may qualify as force majeure. The Partner must notify EasyBooking in writing within 24 hours of the event and provide supporting evidence. EasyBooking will assess each case individually.

7. Guest Reviews

• Guests who have completed a booking may submit a review for their stay
• Reviews are moderated in line with the Review Policy
• Partners may respond to reviews through the Portal
• Attempting to coerce, bribe, or threaten guests in relation to reviews is a serious violation
• EasyBooking may remove reviews that violate platform policy upon investigation
• Partners may not request removal of negative reviews that are genuine and compliant with policy

8. Featured Listings

EasyBooking may offer early-onboarding partners a complimentary Featured Listing placement on the platform homepage and destination pages. Featured status:

• Is granted at EasyBooking's sole discretion
• Is subject to the listing maintaining quality and review standards
• May be withdrawn if the Partner violates any term of this contract
• Is not a paid service; no additional charges apply for the featured placement
• Does not guarantee a specific number of bookings or impressions

9. Intellectual Property

By uploading photos, descriptions, room information, and other content to the Platform, the Partner grants EasyBooking a non-exclusive, royalty-free, worldwide license to display, reproduce, and market that content across the Platform, social media, and promotional materials for the duration of the listing.

• The Partner retains ownership of all uploaded content
• Upon listing removal, the license terminates within 30 days (excluding cached or archived copies)
• The Partner must only upload content they own or have rights to use

10. Data & Privacy

• EasyBooking shares guest booking details (name, phone, CNIC) with the Partner solely for check-in and operational purposes
• Partners must not use guest data for marketing, resale, or any purpose beyond managing the booking
• Guest data must be stored securely and deleted or anonymised after the retention period required by law
• EasyBooking collects and processes Partner data in accordance with the Privacy Policy

11. Suspension & Termination

11.1 Grounds for Immediate Suspension

• Denying check-in to a confirmed, paying guest without valid reason
• Fraudulent listing content (fake photos, false amenities)
• Engaging in or facilitating illegal activity at the property
• Threatening, abusing, or extorting guests
• Repeated cancellations of confirmed bookings

11.2 Grounds for Review & Warning

• Sustained negative guest reviews indicating quality or safety failures
• Failure to keep availability or pricing updated
• Slow or unprofessional response to guest communications
• Missing payout documentation or bank account issues causing repeated payout failures

11.3 Termination by Partner

Partners may terminate this agreement and delist their property at any time by contacting partners@easybooking.live. The Partner remains liable for all bookings confirmed before the termination date. Outstanding payouts will be processed in the next regular cycle.

11.4 Effect of Termination

• The listing is unpublished and no new bookings can be made
• Existing confirmed bookings must still be honoured
• EasyBooking retains the right to process refunds for affected guests and recover associated costs from outstanding payouts

12. Dispute Resolution

In the event of a dispute between a Partner and EasyBooking, the following process applies:

1. Internal resolution: Contact the Partner support team at partners@easybooking.live. Most disputes are resolved within 5 business days.
2. Escalation: If unresolved, the matter is escalated to EasyBooking management for review within 10 business days.
3. Arbitration: Disputes not resolved internally may be submitted to a mutually agreed arbitration body in Islamabad.
4. Legal proceedings: Parties retain the right to pursue legal remedies under Pakistani law at any stage.

Guest-facing dispute resolution is covered in the Dispute Resolution Policy.

13. Limitation of Liability

• EasyBooking's liability is limited to the value of the booking commission received for the specific booking in dispute
• EasyBooking is not liable for losses arising from Partner operational failures, property damage, or guest injuries on property
• The Partner is solely responsible for the safety, quality, and legality of their accommodation and operations
• EasyBooking is not liable for losses arising from platform downtime, technical failures, or force majeure events affecting the Platform

14. Amendments to This Agreement

EasyBooking may update this agreement from time to time. Partners will be notified of material changes via email to their registered address at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated terms. If a Partner does not accept the updated terms, they must notify EasyBooking and delist before the effective date.

15. Governing Law

This agreement is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. The courts of Islamabad shall have jurisdiction over any dispute arising out of or in connection with this agreement.

16. Partner Support & Contact